Customer service sucks
I had closed my account years ago but for some reason that I still can’t figure out why, a couple of bucks was left in my account. I kept getting statements through the years which I never thought twice about until I was billed for a “paper fee.” I called them and was told to send an email to moneymovements@… to get the account officially closed. So I did and in response I receieved a terse and rude email telling me that address was not where I should be sending correspondence to close an accout that was supposedly already marked “closed.” This email came from Liz Arndt, Chief Operations Officer.
Sometimes you might get treated like this from the rank and file, but you would never expect it from an executive. The environment breeds on itself and if customer service and being treated professionally is important to you, you might want to keep looking for a broker who values you as a customer.
When I was with them I always thought they should make Elite available to everyone since other brokers have at least what Elite offers. But without Elite and the sheer disrespect I received from a company officer, there's no way I would recommend them.
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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