Exceptional customer service
In the trading industry there are numerous brokers, most of which are commission driven and have no other interest in their clients. When was the last time you can say that you felt like your broker was on your side or sincerely wanted to help you? For the most part it has been my experience that after you fill out your application and wire your money, you're on your own. If I had a question or needed tech support, my expectation with other brokers has been underwhelming at best. Anthony at Stage5 exceeded my expectation of what a brokers role is.
During my initial account setup I had several questions regarding platform availability, fund security, product demos, and execution. Anthony has always been quick to respond and resolve any issues or questions that I had. If I sent an email his response time was like i was sending a PM. If I called during business hours it was Anthony who picked up the phone! During the application process there was no pressure, stage5 is confident enough in their products that they present the options to you. If you need advise they can assist you but there was never a hard sell.
During my platform setup I encountered several problems but Anthony patiently took the time to address each of them. He remotely configured the platform, and even setup my charts which in itself would have taken a couple of hours.
I have yet to execute any trades on the platform as I am testing the functionality in the demo mode, however I was so pleasantly surprised with the service that I had to write up a review.
The level of service I received, gives me the confidence to do business with these guys. Can you say that about your current broker?
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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