Reliable, Great customer service, Fast executions
I've been with SureTrader for over 1 1/2 years. I first opened my account and traded for about 2 months, but then had to stop trading because of how busy i got with school. When i went to re-fund the account, my account was -$800 or so. I had no clue why, so I went online and live chatted with a customer service rep. I guess I had forgotten to cancel my Das Pro and L2, etc, and this whole time I wasn't trading, but was being charged for the platform. They happily re-set the account back to $0, without me even asking. +1
The past few months have been even better than the ones I remembered when I first open the account.
Funding the account : Very fast and easy, I have always funded with the credit card options, and now it's available online, instead of having to email the form. My funds go in within 24 hours, but most commonly in less than 12 hours, ready to trade with. No waiting.
Trading Platforms : Das Pro is incredible. It's simple, fast, easy to use, and very powerful. It's $49 per month, and with all data, etc, it comes to about $129/month. This is common for the Das Platform, and actually I've found it cheaper than other brokers and prop firms. If you have a small account, like me, I recommend the Das ActiveWeb Platform. I've been using this for the past few months, and it has been flawless. The executions are fast, the platform is fast and reliable, but it'd definitely not for charting. But then again, it's FREE, so what do you expect. I use other platforms for charting, for now, when I become a bit more consistent, I will upgrade back to Das Pro.
Commissions, Fee's, "Hidden Fee's" : First of all, let me start by saying, THERE ARE NO HIDDEN FEE's with SureTrader, it is absolutely absurd some of these reviews I have read. Now I cannot attest for someone else's experience, but I know for a fact a few of the reviews were from people that called ECN Fee's "hidden fee's" and one even called the $55 liquidation Fee for not reducing down to 2:1 by 30 minutes before market close, a "hidden fee". Ummmm... THEY EVEN SEND A MESSAGE ABOUT 1 HOUR BEFORE CLOSE TO BE SURE YOU'RE DOWN TO 2:1 or YOU WILL BE CHARGED LIQUIDATION FEE. lol. The ECN fee's are normal, and are posted on the website.
I find the commission structure to be great, it's way cheaper than Ameritrades, Etrades, etc.
Customer Service : The customer service has been nothing short of excellent. They are always there to help, and are quick to respond. They seem happy to be eager and happy to help. The Live Chat is awesome, and super convenient.
The BENEFITS : Okay, now lets get to the good stuff. Now, you can fund with $500 and get 6:1 intraday margin and no PDT. It's amazing that you can risk such little capital, and trade as much as you want. Now, I will say, I do recommend funding with more than $500, and pay attention to how much you're trading, don't overtrade on a small account. It's so liberating to not be held back by not having $25,000. The barrows are amazing. I've been able to short pretty much everything I've wanted to. The barrow list is huge, even OTC Stocks! Since most my focus is on shorting, this was crucial for me.
I recommended to my brother 2 weeks ago, and he got up and running and feels the exact same way. He's also using the free web platform currently, and has had no issues.
Oh, and for those that are worried about getting your money out, I've had no issues, and the 10 or so people that I know who also are with SureTrader, had an easy time getting money out, and 1 person was not a small withdrawal.
All in all, I love SureTrader, and will be a lifetime client. My experience with them has been nothing short of amazing. I highly recommend them. Great short list, cheap commissions, excellent customer service, top of the line platform (free version for those that don't want to pay), fast executions, no PDT, 6:1 margin, and my money is secure... I can't ask for anything else in a broker.
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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