Facebook Twitter
Now With Over 21,000 Reviews!
Sign up now and see how you can quickly earn 20 ivBucks.

SureTrader

SureTrader is a leading international online stocks & options trading firm offering 6-1 leverage. Experience the difference with our high speed stock, options, direct access and day trading platform.

 
 
 
56 Total Reviews
Overall:
 
5-Star       (13)
4-Star       (8)
3-Star       (18)
2-Star       (9)
1-Star       (12)
   
Top Review
 
Best Broker For Shorting Penny Stocks
I am a trader with 8 years of experience in the equities, Suretrader's platform is the broker available in the market place today for...
nytrade
 
Show:  
Sort:  
Page:   1 ...
Displaying 1-10 of 56 Total Reviews
Terrible
I used suretrade for about 2 years and I have to say they are absolutely terrible. The one good thing about them is they have quick fills. However, they will kill you with their hidden fees. They claim to have 4.95 per trade and .00459 after 1k shares, however their ECN fees are random and at times $150 plus for a single trade. They claim to have no control over it but as soon as I would complain it would go down for a few days. Also, their customer service is terrible. Getting my money out was a nightmare. They, within a 1 hour period, gave me 3 different ways to get my money out...All of which were wrong! Just terrible. STAY AWAY!!!

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
1 of 1 people have found this review helpful.
Embed Permalink Report
Was this review helpful?   Yes   No
2 Comments on this Review
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Won't return money
I've been trying to get my initial deposit back from them starting five months ago, partly because of the sort of login troubles others have mentioned here and partly because of the change in day-trading rules they've adopted. They play dumb, saying they never received any of my requests to claw my money back. Am getting ready to bring in the authorities, since this constitutes theft. Their reluctance to send back money may indicate fraud/Ponzi/embezzlement. Caveat emptor. Amazed that Tim Sykes recommends this broker. Be very careful what Tim recommends, as well. I asked him to intervene, but they didn't even listen to him, what with all the biz he's thrown their way. Amazing. Time to short Suretrader.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
2 of 2 people have found this review helpful.
Embed Permalink Report
Was this review helpful?   Yes   No
2 Comments on this Review
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



The only broker that will get you to trade outside the PDT-r
The only broker that will get you to trade outside the PDT-rule. If you have an account under 25,000 it is a must if you want to be day-trading a lot.

The customer service is not very good, but improving over time.

Too bad you do have to pay to use their software and get realtime level2 quotes.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Hidden fees
I do not like this broker I think they are terrible. Make sure you watch out because their hidden fees will eat you up. I would not suggest them

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
2 of 2 people have found this review helpful.
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Awful, worst experience in trading.
The executions are OK. But do not expect any better than IB or CP.

The customer service is awful....not knowledgeable, cooperative, or even available. They need to hire more than 4 reps for as much volume as they have.

But why I truly hate them are the fees. They purely make money off of the ridiculous fees. If you trade with them, I can bet your trades will be cut down a huge chunk because of fees. There are ECN fees, margin fees, software and data fees, and then some random fee thrown in there every now and then.

You can't get a full fee schedule, that's how shady these guys are.

An example of a recent trade before I closed my account (Getting charged $100 just to have a wire sent), is a trade of $5000. The cost of the buy and sell was $90, the ECN fees added up to $560, and then I was left with nothing. It is on purpose that they are like this. They would rather you burn your account in fees than keep trading them over and over.

I would not recommend anyone to trade with them, with their leverage, or with their fee schedule, it is entirely awful.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
1 Comment on this Review
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



SureTrader Customer Service Falls Short
My opinion is to stay away and I will provide the following facts as to why:

1) After initial sign up log in did not work. Tried to get support through the platform and eventually found non-deliverable emails in my spam folder.

2) Created a trouble ticket through the website, had password re-set. Logged in, created new password. Logged out. Could not get back in.

3)Chatted on the site with an agent, was told that passwords on demo accounts could not be reset.

Then asked about pricing, was told the demo version would run $49/month, asked if that includes level II (included in the demo) and was told no (extra $40/month + exchange fees). Received link to free version of platform, could not log in. Agent stopped responding.

4) Tried again the next day. Chatted with agent who told me demo manager was out of the office, offered no alternative. I pushed for a response and I was told I would be contacted. When? 30 minutes...never happened.

General Observations:

1)Very slow customer service

2) Agents not knowledgeable, even about basic things like prices

3) A lot of technical issues for such a simple operation as logging in

After seeing several trading services recommending this broker, I had decided I would give it a shot again (I had been previously dissapointed by them). Unfortunately, the company does not deliver. I recommend you try the demo and try to contact them and decide for yourself if their service meets your requirements. I did enjoy the hour or so that I was able to access the full version, but I never got see the free version or confirm pricing for an account identical to the demo version. I usually don't write reviews, but this warranted one. I hope it helps.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Customer Service



Okay, the software is terrible!
Great customer service, but software is really terrible as it freezes and can lose you alot of money!

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Pirates of the trade
Worst. Service. Ever.

Their online platform, which is a watered-down version of DAS, doesn't account for fees, balances are refreshed once a day and it barely works for half the time. If you inquire to their customer service, they will argue that since it is "free" you should't expect much and will offer you their PC and iOS apps which are just as deficient with their online platform.

Execution, while their executions are fast (once you manage to get the platform working), it is hard to do good accounting on your money when you are essentially having to calculate fees (which is near impossible since I could never get a customer service agent to fully disclose their fee structure, you basically have to figure them out by trial and error, or should I say by money and error).

Their customer service is hit or miss, some times you will get a grumpy agent trying to give you the good old "It is never our fault you must be doing something wrong" and some times you will get a kind anent which takes ages to reply. While one kind of agent is kind both will make the minimal possible effort to help you. They will typically use broken english or will simply ignore your question. I must make clear that I always speak respectfully to customer agents, they have stressful jobs and they are not the ones calling the shots at their jobs, hence chances are that they are not the ones responsible for the issues you may be experiencing. Also, it is clear by my interactions with them, that they have no trading experience and have a barebones understanding of the concepts, even the basic ones.

While on the surface their value seems to be high, the broken platforms, hidden fees and poor customer service makes for a terrible service.

CONCLUSION:

Stay away from these guys, the apple is rotten on the inside.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Excellent features, they do not process requests at first
I have made two withdrawals and both times I had to contact them a second time to get them to actually process the request. The features of this broker are excellent but expect to have to poke and prod them when you need to withdraw money. They apparently don't like to do that. By the way, both requests were refunds back to my debit as the withdrawals. I have not used wire transfers yet.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value





This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
0 of 1 people have found this review helpful.
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

Overall Rating
Tools
Customer Service
Value



Page:   1 ...
Displaying 1-10 of 56 Total Reviews
Recommended For
 
Investimonials Sponsors
 
Similar Products to Review
 
Featured Investing Products
  
  
  
  
  
  
  
  
 
Users of SureTrader
 
 
SharePlanner.com  8 New ReviewsT3 Capital Management  3 New ReviewsFous Alerts  9 New ReviewsStage 5 Trading Corp  17 New ReviewsPicks That Make Cents  13 New ReviewsShortStocking DVD  4 New ReviewsTheTechnicalTrader  17 New ReviewsBioRunUp  3 New ReviewsBigcharts  3 New ReviewsThe Wolf of Wall Street Movie  4 New ReviewsDayTradingZones  4 New ReviewsNinja Trader   4 New ReviewsTIMfundamentals Part Deux   3 New ReviewsSteadyOptions  16 New Reviews@super_trades  3 New ReviewsLiteForex (Lite Forex)  12 New ReviewsTIMfundamentals  3 New ReviewsReminiscences of a Stock Operator Annotated Edition  4 New ReviewsJapanese Candlestick Charting Techniques, Second Edition  4 New ReviewsC squared Trading Alerts  5 New ReviewsBreak Point Trades  14 New ReviewsThe Stock Swoosh  6 New ReviewsTheDayTradingAcademy  5 New ReviewsSchool of Trade  9 New ReviewsBuffett: The Making of an American Capitalist  4 New ReviewsWinningStockCoach  20 New ReviewsBloomberg  4 New ReviewsSpeed Trader  8 New ReviewsInvestors Underground: Live Trading Chatroom  5 New ReviewsThe OptionTiger  11 New ReviewsInvestopedia.com  4 New ReviewsReaper Trades  3 New ReviewsJim Cramer's Action Alerts Plus  3 New ReviewsSuperNova Stocks  4 New ReviewsAn American Hedge Fund: How I Made $2 Million as a Stock Operator & Created a Hedge Fund  3 New ReviewsProphet Alerts  3 New ReviewsPennyStocking Part Deux  5 New ReviewsMarketWatch  3 New ReviewsTIMAlerts Monthly  6 New ReviewsApex Futures  3 New ReviewsFinViz  3 New ReviewsSuperman Trade Alerts  8 New ReviewsThe Wolf of Wall Street  3 New ReviewsTradingHub.Co  4 New ReviewsInteractive Brokers  8 New ReviewsJason Bond Picks  16 New ReviewsYahoo! Finance  4 New ReviewseSignal  3 New Reviews1 Option  21 New ReviewsThe Lincoln List  4 New ReviewsTradeKing  3 New ReviewsiTrading App  16 New ReviewsAlpha 7 Trading Academy  10 New ReviewsThe Snowball: Warren Buffett and the Business of Life   3 New ReviewsSeeking Alpha  6 New ReviewsHow I Made $2,000,000 in the Stock Market  3 New Reviewsoptionshouse  3 New ReviewsG6 Trading  4 New ReviewsFreeStockCharts.com  6 New ReviewsThe Art of Warfare  3 New ReviewsInvestors Live  3 New ReviewsFOUS4  4 New ReviewsPennystocking Silver  6 New ReviewsJigsaw Trading   32 New ReviewsEmini Academy  8 New ReviewsSureTrader  8 New ReviewsTDAmeritrade  6 New ReviewsInvestors Hub  3 New ReviewsWandering Trader  13 New ReviewsInvestors Live: Textbook Trading DVD  36 New ReviewsPennyStocking DVD  4 New ReviewsSuper Trades  3 New Reviews@investorslive  3 New ReviewsStockcharts.com  3 New ReviewsDay Trading Radio  6 New ReviewsThinkOrSwim  12 New Reviews